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Cannot cancel PDF pack membership

New Here ,
Mar 12, 2018 Mar 12, 2018

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I do not see the cancel plan button after going through the steps mentioned. It asks me to contact support and thus I am here.

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correct answers 1 Correct answer

Adobe Employee , Mar 13, 2018 Mar 13, 2018

Hello Blaklites,

As per the description above, you are not able to cancel the Adobe PDFPack subscription, Is that correct?

I have checked the records with your current Adobe ID and found that there is a billing issue with the current Adobe PDFPack subscription as we were not able to charge for the subscription due to less credit in the card you have in the account.

This is the reason you were not getting the cancel option for the subscription.

For cancellation, you may have to contact the Adobe supp

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

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Hello Blaklites,

As per the description above, you are not able to cancel the Adobe PDFPack subscription, Is that correct?

I have checked the records with your current Adobe ID and found that there is a billing issue with the current Adobe PDFPack subscription as we were not able to charge for the subscription due to less credit in the card you have in the account.

This is the reason you were not getting the cancel option for the subscription.

For cancellation, you may have to contact the Adobe support team via Contact Customer Care  Sign in with your Adobe ID, choose Account Issue>cancel my membership>show my contact options.

I have also sent the direct contact information of Adobe Support team via private message, please check your email inbox.

For cancellation, you may refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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