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Cannot convert Adobe PDF to Word.

New Here ,
Mar 30, 2018 Mar 30, 2018

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Sign In Error.  When in Reader "Sign Out" button is grayed out.

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2018 Mar 30, 2018

Hi Leonetter,

I believe you are trying the conversion using desktop application Adobe Reader DC? And the application isn't letting you to either Sign In or Sign out ?

If this is the case, then you may check whether you are able to access the service online via- https://cloud.acrobat.com/exportpdf  or not. There could be a possibility that the application itself causing problem.

If its working online and you are able to convert the document, then you may try the following-

Open Adobe Reader DC>Help>

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Adobe Employee ,
Mar 30, 2018 Mar 30, 2018

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Hi Leonetter,

I believe you are trying the conversion using desktop application Adobe Reader DC? And the application isn't letting you to either Sign In or Sign out ?

If this is the case, then you may check whether you are able to access the service online via- https://cloud.acrobat.com/exportpdf  or not. There could be a possibility that the application itself causing problem.

If its working online and you are able to convert the document, then you may try the following-

Open Adobe Reader DC>Help>Check for update

Or Open Reader> Help> Repair installation

Still no luck, then use cleaner tool to uninstall the application - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And reinstall it using- Adobe Acrobat Reader DC Install for all versions

Let us know if it still doesn't help.

Regards,

Akanchha

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