cannot convert doc it says failed every time I use it.

[bonnij]

i just paid for 1 year and cannot use it when I go to concert the file it fails every time I use it.

[Guest]

Hi bonnij,

You can only submit files up to 100MB in size to the CreatePDF service.

May i know if your error is related to the file size or something else?

Is it happening with this file only or having the same problem with another file as well?

You can try with another browser.

Would it be possible for you to send me screenshot of the error?

Regards,

Florence