cannot delete file from error 109

[isabelsingh]

I tried to open a document and got an error 109.  the error message keeps flashing and even though I click CLOSE, it won't close.  This keeps me from closing or deleting the document or doing anything else on my MAC

[Sara_Forsberg]

Hi isabelsingh,

It sounds like that particular PDF may be damaged. Do you get the error with other PDFs? What version of Acrobat or Reader are you using? And, are you on Mac OS or Windows?

If you'd like, you can try sending me the file, and I'll see if I can open/Save As on my end. Let me know, and I'll send you a private message with my email address so you can send the file along.

Best,

Sara

[isabelsingh]

Thanks Sara. I had to force shut my Mac as the message 109 locked my computer. Once I restarted all was good

Thank you for responding!

Sent from my iPhone

[Sara_Forsberg]

Glad to hear everything is working now.

Enjoy the rest of the day.

Best,

Sara