Cannot log into Adobe Viewer on my iPad using my normal Adobe ID !!

[Steve du Randt]

I have logged into Acrobat.com but still get the irritating authentication failed message when I try to log in with my Adobe ID

[Guest]

Hi steve du randt

Please let me know which Browser you are using and its version.

Have you checked with a different browser if possible?

Regards,

Florence

[Steve du Randt]

The latest version of Safari (on iPad) I have also tried Chrome (iPad)

Sent from my iPad

[Guest]

Hi steve du randt,

Please clear the browser cache and try to log in directly to Acrobat Pro, PDF Pack, Export PDF & More | Acrobat Document Solutions using your Adobe ID and password. Also, make sure that there are no firewall/proxy settings that are limiting your access to the Internet.

Regards,

Florence

[Steve du Randt]

Hi done all of that (in fact also even changed my password), logged in via both Safari and Chrome, to no effect

I am able to get access to all sites so no firewall issues

Basically for me Adobe Content Viewer is useless as I cannot vie some of the Adobe.TV movies I want to watch off line .....

Sent from my iPad