cannot open up a pdf document

[Todd Creager]

I got the trial for Acrobat XI.  The trial period ended.  I bought the subscription.  Now, every time I try to open up a pdf document, the trial window opens and the pdf does not open.  This is urgent and I need to open the document up now.  If I cannot fix this problem quickly, I will cancel my recent order.  Please help.

[Rave · Accepted solution]

Hi Todd,

On the trial Window you need to click on 'License the software' and use your Adobe ID to license the software.

The purchased subscription is linked to your Adobe ID.

Regards,

Rave