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How can I get it to work since I purchase this for a full year.
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Hi Estelas,
As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Acrobat. If you are printing in Adobe Reader, try signing out of the application and sign back in and try again.
You can also download Adobe Acrobat, ( if not already installed) from here: Download and install Acrobat DC subscription on a computer
Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.
Let us know if you need any further help.
Shivam