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CC'd Send for signature - status is signed, but shows 'Waiting for others'

Participant ,
Nov 20, 2019 Nov 20, 2019

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If I send a document using 'Send for signature' and CC an email address that has an Adobe login, the document shows up in the CC'd users Document Cloud 'For Signature' list as 'Waiting for others 0 of 1 completed'.


However, it continues to show this status even after it's been signed, although if the CC'd user clicks that item in the list the summary that appears in the right-hand column shows 'Status: Signed'. In the document originator's Document Cloud the document correctly displays in the same list view as 'Completed'.


I'm looking at sharing information across logins like this for the first time, and wondering if the status displayed in the table of documents will ever update to show the correct status?

Send for signature







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