Changes in document didn't saved

[Origami2546912896ny]

I was unable to save my changes (adding text, etc.) when editing PDF documents in Acrobat online.

I tried another browser and cleared the cache, but it hasn't resolved the issue.

[Meenakshi Negi]

Hi Origami,

Sorry about the delay in response.

Would you mind sharing more details about the issue?

Share the steps you do to edit PDF online.

Try using the service on the new incognito window on the Chrome browser. 

Let us know how it goes.

Thanks,

Meenakshi

[rachel25141376eupk]

If no file is found you need to find the Autosave file and copy it to the location shown when Recover is used.

These can be found via File, Open and clicking the Recover Unsaved Documents button found at the very bottom of the Recent File List.

Open Word and select File, Options.
In the Options dialog box select Save from the left hand menu.
Note the AutoRecover files location.
Open Windows Explorer/My Computer
Click on the Organise dropdown.
Select Folder and Search Options.
Select the View tab.
Remove the tick next to Hide Extensions for known file types.
Click OK.
Select the Show hidden files, folders and drives radio button.
Move to the location found in step 3 above.
Open the folder which has your document name (with %20 representing spaces).
Copy the .asd file.
Return to Word and click on File, Open
Scroll down until you can see the Recover Unsaved Documents button and click it.
Paste the copied file into the folder
Open the file

Regards,

Rachel Gomez