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Cloud document storage problem

New Here ,
Jun 08, 2023 Jun 08, 2023

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hello

I am having problems with the documents stored in the cloud of the acrobat reader application. When I try to locate the documents included in a folder created by me, I verify that not all the ones that should be appear. However, if I do a search for the name of one of the documents that doesn't appear in the folder, the search does find the document and I can open it. The strangest thing is that when I open the document via web browser I can check that the document is actually saved in the correct folder. I am attaching screenshots for a better understanding of my problem.Captura de pantalla 2023-06-08 a las 13.02.25.png

 

Captura de pantalla 2023-06-08 a las 13.03.46.png

 

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Manage files

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi Guaje,

 

Thank you for reaching out, and sorry about the delay in response.

 

As mentioned, you cannot locate the file when opening the Cloud storage from the Acrobat Reader Desktop application. However, the file appears on the Acrobat Online account. Is that correct?

The screenshots shared by you are for Acrobat online account. Would you mind sharing the screen recording of your complete workflow to look for files in the Acrobat Reader desktop application and then on the Acrobat Online account? That will give us an idea of what might be the issue.

 

Thanks,

Meenakshi

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