CLOUD PDF send error message! PDF file is deletetd or not available

[korbinianh33073867]

PDF could not opened in any browser. Sytem says PDF not availabel or deletetd

[korbinianh33073867]

any feedback available?

[AkanchhaS · Accepted solution]

Hi @korbinianh33073867 

Sorry for the delay in response.

Where exactly are you looking got the file that returns this error? Is it saved on the Document Cloud web? 

Try locating the file from the system (if you have saved a copy).

Sign Out of the Document Cloud web and Sign back In.

Thanks,

Akanchha

[korbinianh33073867]

Hi Akanchha

thanks for your reply, bt this is also not working. Sometimes it worked but mostly not.

cheers

[Meenakshi Negi]

Hi korbinianh33073867,

As per the error message, it seems to be the shared file that has now been unshared. 

Please let us know if the file was shared with you or if you have shared this file with others.

Thanks,

Meenakshi

[korbinianh33073867]

i shared the file with other people

[Meenakshi Negi]

Thank you for the information.

The error message appears if you have deleted the source file from the list of documents used to share it with others. 

The unshared file cannot be opened because the source file is unavailable. 

If this is not the case, let us know.

Thanks,

Meenakshi