I had trouble installing the package. Customer Service did not respond until the next day. After learning I had to close out of my Microsoft products to download, I successfully installed the product. (This significantly decreased my productivity.) This is not why I’m cancelling my subscription.
The main reason I wanted the Pro package was to combine PDF files. Adobe does this but the files are all mixed up. I had 13 files (one for each month) that I had opened in order and when the files were combined the order seems to be totally random. The files were in chronological order (both with the placement in the tabs and by date created) before hitting the combining button. The combined file changed the order (not alphabetically). This was supposed to be a time saver. I ended up manually scanning the paper sheets (25 pages) to have the 13 individual files combined into one PDF file. I had to do this with several series of files so I could upload to a grant proposal.
If I decide to try this package again, I will use my school computers (at no charge to me). I was hoping that this would be easier and safer to have the software installed on my personal computer. This was not a joyful experience. It didn’t meet my expectations.
I wanted to email customer but I couldn't find anything but chat. The box to respond to why you are cancelling did not leave room for a real response.
I know this is not the propper venue - but it's all I could find. Sorry.
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