Complaint

[marilisef97526364]

Could someone please give me a number to talk to a real person?

I'm not getting any feedback on my post nor on my private messages.

Regards

Marilise

[Sara_Forsberg]

Hi marilisef97526364,

I'm so sorry that you haven't received a response from us. Is there anything I can help you with? If you would prefer to talk to an agent directly, please feel free to call 1-800-833-6687.

Best,
Sara

[marilisef97526364]

Sara

Thank you for your reply.

I bought the 12 month convert to Excel/Word and it does not
work.

I needed it to convert a PDF document two weeks ago and it did
not work.

I’ve checked again several times since then and all I get is a messages saying 'An error occurred while trying to access the service'

I now want my money back please as I had enough and no longer need it or want it.

Kind regards

Marilise

[Sara_Forsberg · Accepted solution]

Hi Marilise,

We are sorry to see you go. But I've canceled your account and processed a full refund. You should see that refund in your account in the next 5-7 business days.

Best,

Sara

[marilisef97526364]

Thank you

Kind regards

Marilise