• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Compression Error with White sections showing as Black

New Here ,
Nov 13, 2021 Nov 13, 2021

Copy link to clipboard

Copied

Hi,

 

I'm trying to compress a PDF that was created with Adobe illustrator using Adobe's Free Online Compression tool. On the whole it works, but there is one Block/Section that is White on the design, which turns Black when it's compressed. This happens regardless of the High, Medium, Low compression choices selected.

 

Any ideas?

 

Thanks

 

Em

TOPICS
Export PDF , View PDF

Views

56

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2021 Nov 13, 2021

Copy link to clipboard

Copied

Here is a screen shot showing what happens when viewing the file in Mac Preview... The Area disapears completely rather than showing in black.

 

The image on the left (Mac Preview) is incorrect, the image on the right is correct (Adobe Acrobat), yet its the same file. First time i have ever seen this issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

Copy link to clipboard

Copied

LATEST

Hi Emma, 

 

Thank you for reaching out and sorry about the trouble.

 

Would you mind sharing the original and compressed document with us? We would like to check them and investigate this issue.

Without checking the document we cannot comment on what exactly creating the issue.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources