Consistent Time-out editing pdf

[Mathew35643117g1km]

Hey there,

I've been using the online pdf editor for a few months now. Usually it works perfectly fine. However since a few days ago whenever I upload a PDF it doesn't allow me to edit the file. When I upload the file, it becomes visible. However when I click the edit button it says the following; "There is a time-out on the page. Load the page again.". I have tried reloading the page multiple times, and tried with other documents, but the issue arrises time and time again when I try. What could it be?

[Meenakshi Negi]

Hi Mathew35643117g1km,

Thank you for reaching out.

Could you please confirm if the issue occurs with this particular PDF? Did you try editing other PDFs?

Try removing cache and cookies for the browser. Try opening it on the new incognito window on Chrome browser. Check if you experience the same behavior.  

It would be helpful if you could share the screen recording of what happens on your end. 

Thanks,

Meenakshi