• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

conversion error

New Here ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

Hi I have successfully converted 20 PDF files using Acrobat Reader. I also have a Cloud based conversion plan and have converted 2 documents there.  However as soon as I tried to convert the 21st document I get "conversion error".   I have done all the recommended fixes:

1) tried 2 different browsers.  2) cleared the cache on all browsers 3) all documents are in the 40-75mb size so not too big.   

What else is there ?   I tried technical support CHAT and they were HOPELESS.  They took 20minutes to tell me they cant help. Can anyone here help me please ?

Views

173

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2018 May 21, 2018

Copy link to clipboard

Copied

LATEST

Hello,

Sorry for the delay in response and for the inconvenience caused.

This issue has been taken care of, if in case you are still experiencing this issue. Please try using a different browser and try the url https://cloud.acrobat.com/exportpdf and check if that is working fine.

Feel free to update the discussion if you have further questions.

-Tariq Dar

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources