conversion error

Report · Apr 29, 2018

Hi I have successfully converted 20 PDF files using Acrobat Reader. I also have a Cloud based conversion plan and have converted 2 documents there. However as soon as I tried to convert the 21st document I get "conversion error". I have done all the recommended fixes:

1) tried 2 different browsers. 2) cleared the cache on all browsers 3) all documents are in the 40-75mb size so not too big.

What else is there ? I tried technical support CHAT and they were HOPELESS. They took 20minutes to tell me they cant help. Can anyone here help me please ?

Report · May 21, 2018

Hello,

Sorry for the delay in response and for the inconvenience caused.

This issue has been taken care of, if in case you are still experiencing this issue. Please try using a different browser and try the url https://cloud.acrobat.com/exportpdf and check if that is working fine.

Feel free to update the discussion if you have further questions.

-Tariq Dar