Conversion Failure when combining less than 12 files

Report · Feb 28, 2015

Cleared cache on Firefox. Files are less than 300kb each.

Any ideas?

Report · Mar 01, 2015

Hi Stephen Howard,

What is the exact error message you are getting?

Did you tried the same using a different browser?

Regards,

Rahul Tyagi

Report · Mar 02, 2015

Used Firefox. Error message is a red triangle with "Conversion Failure" below. Tried Chrome just now and it worked. Firefox and Adobe have a problem working together? Suggest a "Note: Try several browsers" be added to the page. Thanks.

Report · Mar 02, 2015

Hi Stephen Howard,

No, nothing as such!!
Firefox is compatible with our products and services,

I would recommend you to update your Firefox browser to the latest version ( If it isn't Updated) and then Try Clearing Cache and History of your Firefox browser, Later try Converting that file again using Firefox.

Please let me know if you face any Problem.

Hope that helps

Regards,

Rahul Tyagi