conversion failure

Report · Nov 13, 2014

When trying to export/convert a PDF to Excel i get "Conversion failure. The file has not been processed".

Why? Have done a dozen documents before this one.

Even tried with one document that was already converted - same failure.

Report · Nov 13, 2014

Hi Christian,

Can you please tell me more about this one document that won't process? How many pages is it? Is it a mix of text and graphics, and multiple fonts? Do you know how it was created?

It could be that the ExportPDF service is timing out before it can process the document. If the PDF wasn't created from a scanned document, you can simplify the conversion process by disabling OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community.

Please give that a try, and let us know if you're still running into trouble.

Best,

Sara

Report · Nov 13, 2014

Simply tried again and it worked. No clue why.

Thanks for quick reply.

/ CT

Report · Nov 13, 2014

Technology! Glad that you were able to convert your file.

Please let us know if we can do anything else for you.

Best,

Sara