conversion issue error msg: "the path of document being processed is too long .."

[andy25252083htjt]

I continue to get the following error message when converting some Word docs to pdf. It seems random. I checked and this was an identified issue 6 minths ago but I cannot find a workaround. Help please?

"the path of document being processed is too long. Please save the file to a path shorter than 255 characters and retry"

[Test Screen Name]

Try moving the docs to your desktop first. 

[Meenakshi Negi]

Hi andy25252083htjt,

Thank you for reaching out.

Please let us know if the issue still occurs. 

Did you try downloading the files to the desktop as suggested by the Test Screen Name above? 

Let us know if you need any help.

Thanks,

Meenakshi