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Conversion pdf into Word documents

New Here ,
Nov 20, 2017 Nov 20, 2017

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Hi

I have my pack for the past 3 years.

Before, with my pack at 50€ / year, I was able to convert all PDF doc onto Word. But now, If I want to convert the PFD I get on a page which ask me to pay 18€/month.

Why can't I convert the doc anymore?

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Hello Alixc,

We apologize for the inconvinience caused, the services are restored now. Please use the services, and let us know if you have any questions.

Regards,

Anand Sri.

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New Here ,
Nov 20, 2017 Nov 20, 2017

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Thanks ANAND

I did it again but it is not working.

I can not convert PDF onto Word document and words documents onto PDF as I use to do it last year.

I can not see any contact details to know why it is not working. Each time I get into a website page asking me to pay.

My abode client number is : 543474222 and I pay 70$ / year for the past 3 years.

Thanks for your help

Regards

Alix

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Hello Alixc,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please try to use the services through the URL https://cloud.acrobat.com/convertpdf  on a different browser like Chrome, or Firefox or, Safari, and check if it makes any difference. Sign in with your Adobe ID and password.

If you are using the free desktop version of Adobe Reader to use the services of Adobe PDFPack, then sign out and sign back in Reader with your Adobe ID and password.

For more troubleshooting steps, please refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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