Convert to word or excel in English results in Greek

[bobh76852618]

OK, I've just signed up for the Document Cloud - to convert a bunch of pdf's to Excel.  In both conversions of an English document, and Englsh (US) selected, the resulting "translated" text is all Greek characters.  Tried the same by turning off Auto Translate, same result.  Sooooo... I tried conversion of same document to a Word .docx.  Same (Greek) result.  What gives?  Source of document being translated is my Bank.

[Adorobat · Accepted solution]

Hi bobh76852618,

Please refer to the following links:

Text is garbled in converted file | ExportPDF

export to excel result unreadable

Thank You,

Shivam