My document converted and the templates within the PDF did not show up in the Microsoft word document. I went to edit and the pages are all blank - white - nothing
As you have mentioned above that when you export PDF to Word file, you get all the blank pages in MS Word file.
Could you please let us know if it is an issue with this particular file?
Did you try to export some other files just to check?
Do you get any error message while exporting PDF?
If it is an issue with this particular file, can you share that file with us?
You may refer the steps provided here How to share a document to share the PDF
Please share the exact steps you did to export PDF.
You may also try to export PDF online here https://cloud.acrobat.com/exportpdf
Check if it exports files without any issue.
Let us know if you need any help.