converting a file

[peggyb52]

When attempting to convert a file, Adobe keeps redirecting me to the subscription page.  Adobe won't open my file! My account shows current with a 12-month subscription beginning August 2017.  Contact Adobe directly is next to impossible.

[AkanchhaS]

Hi Peggyb,

You are a subscriber of Adobe Export PDF, so you should be able to do the conversion easily without being redirected to the purchase page.

Refer to the steps suggested to the forum thread- Bought ExportPro Subscription but still can't export PDFs to Word docs where similar issue has been discussed and resolved.

Hope this work for you too, and if it doesn't then do let us know.

Regards,

Akanchha

[peggyb52]

Did not work.

[AkanchhaS]

Please share the exact steps that you have been following. As well as the screenshot for the error message that you are getting.

-Akanchha 

[peggyb52]

1. Open the doc

2. Select Export PDF

3. Select Convert

4. Subscription page opens

[AkanchhaS]

Please check the application you have installed, it should be Adobe Acrobat Reader DC. I assume you have the Acrobat DC installed, which doesn't support Export PDF subscription.

You can uninstall the Acrobat DC using the cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and download the Acrobat Reader DC through-  Adobe Acrobat Reader DC Install for all versions

If you are working on the web browser, then change the browser-go to the https://cloud.acrobat.com/exportpdf  and "Sign In" with correct email address.

I hope you have also checked- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

[peggyb52]

This is getting ridiculous to pay for something I can’t access and the turnaround response time is horrible. You should have seen Adobe Acrobat Reader DC displays on the screen shots I sent last week. And someone in support should not assume…they should know the answers and be aware of what was sent to attempt to resolve the issue.

[peggyb52]

Issue is still not resolved.

[AkanchhaS]

Hi Peggyb,

Sorry to hear that its still not working for you.

You mentioned about the screenshots, that we have not received in your previous responses.

If you are trying to share the screenshot, here are the steps to attach it- https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Or you can email to to us, and the email address shared via private message.

Also, as shared earlier uninstall the application using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and download it via- Adobe Acrobat Reader DC Install for all versions  

nothing else could be causing problem than a incorrect application installed or you are "Signed In" using a incorrect email ID. So please check both the things carefully.

Regards,

Akanchha

[peggyb52]

This is getting ridiculous to pay for something I can’t access and the turnaround response time is horrible. You should have seen Adobe Acrobat Reader DC displays on the screen shots I sent last week. And someone in support should not assume…they should know the answers and be aware of what was sent to attempt to resolve the issue.

[Test Screen Name]

None of your replies have screen shots. Perhaps you tried to email them.