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I want to convert a PDF to Word. When I hit the "convert" button, I am taken to a page that asks me to buy. I have paid for a plan already. I am paying 28 per year.
I believe you are using the Export PDF service through Adobe Acrobat DC application? If this is the case, then you may uninstall the Acrobat DC first to avoid any confusion. Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
You can access the Export pdf following the below steps-
1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...
Let us know if it still doesn't help you.