Converting PDF to Word but transfers to subscription page

[danielv35838271]

I have subscribed to Adobe Export PDF which is expiring in June 2018. When I try to convert a PDF to word, it takes me to the subscription page. I am logged in while doing this, so obviouly not recognising that I am a paid-up subscriber. I've done a conversion a few months ago and it worked then. Any help would be appreciated.

[Adorobat · Accepted solution]

Hi Danielv,

Sorry for the delayed response.

Could you confirm if you aren't trying to export pdf in Adobe Acrobat application: Identify the product and its version for Acrobat and Reader DC If yes, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution and try again.

You may also export pdf in a web browser using this link: https://cloud.acrobat.com/exportpdf

Thank You,

Shivam