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Converting PDF to Word - Circle of Death

New Here ,
Feb 01, 2018 Feb 01, 2018

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Hi

In our workplace we are currently experiencing a issue where when we export a file using the Windows Desktop Application it is not converting everytime and we end up having a spinning circle.

Our IT Support Team have checked and there is nothing in our firewall stopping the conversion.

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Adobe Employee , Feb 01, 2018 Feb 01, 2018

Hi Katyb,

Sorry to hear the inconvenience caused to you.

Could you please check the conversion via- https://cloud.acrobat.com/exportpdf  using a different web browser.

Have you also checked the same on different machines? If not then try the conversion on different machine and for testing purpose use a different network for a while.

Additional- if nothing works, then you may share your country, time (approx when it occurred) via private message.

Regards,

Akanchha

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Adobe Employee ,
Feb 01, 2018 Feb 01, 2018

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Hi Katyb,

Sorry to hear the inconvenience caused to you.

Could you please check the conversion via- https://cloud.acrobat.com/exportpdf  using a different web browser.

Have you also checked the same on different machines? If not then try the conversion on different machine and for testing purpose use a different network for a while.

Additional- if nothing works, then you may share your country, time (approx when it occurred) via private message.

Regards,

Akanchha

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Community guidelines
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