converting pdf to word. sign in problem

[ronitrinkov]

I downloaded the trial version of Adobe cloud; but when I try to convert a pdf file to word I get the message that there was a sign in problem

[Anoop9178]

Hi,

Please try activating Acrobat again.

Open Acrobat -> Go to Help -> Deactivate.

Now, re-launch the Acrobat and again Go to Help -> Activate.

Check if that makes any difference.

Regards,

Anoop

[colinj86469455]

I have the same problem.

There is no 'acivate' under my HELP tab.

When I click on 'sign in' a box appears momentarily on the screen then disappears.

[Sara_Forsberg]

Hi colinj,

Did you download Acrobat DC or Acrobat Reader? It's not necessary to activate Reader, but you would need a subscription to access the PDF to Word conversion option.

Best,

Sara

[colinj86469455]

Hello Sara,

Thank you.

I have downloaded both and I have a subscription,

CJ