Converting word doc to pdf shows a blue shaded text box

[John27918226nzlj]

Hello-

This one has me stumped. When I convert a Word doc to PDF, the PDF shows this blue shaded text box that I don't want to appear (see below). I've tried everything from deleting all track changes in Word, to ensuring "convert comments" is unchecked in the Options when printing to Adobe PDF. I even uninstalled/reinstalled Word and Adobe. I matched up my Adobe settings with a colleague, who has no problem converting the doc to PDF without the blue box showing. Both of our Adobe preferences matched.
I am not sure what else to try. Does anyone have any idea or have seen this before? I should note that in the Word doc, you cannot see the blue box until you go to the Print Preview.

Any and all help is greatly appreciated. Thank you!

[Meenakshi Negi]

Hi John27918226nzlj,

Thank you for reaching out.

Please let us know if you created the Word file.

Would you mind sharing the Word file and the PDF created with us?

Share the steps you have already tried. We will replicate the behavior at our end if we have the file.

Share the application and OS version with us.

Thanks,

Meenakshi

[John27918226nzlj · Accepted solution]

Hi Meenakshi-

I had a remote support session with another Adobe expert earlier today today. We resolved the issue. For some reason, some how, some way, some preferences got changed in MS Word that was allowing for whatever hidden information was in that document to carry over to the PDF during the conversion process.

The resolution was to reset MS Word to its default preferences by deleting the following resigtry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Word - and deleting the entire "Word" key.

Thank you for your reply!