• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

corrupt conversion from pdf to word

New Here ,
Feb 24, 2018 Feb 24, 2018

Copy link to clipboard

Copied

nothing that a forum will help. I susbscribe to the conversion service, but many conversions are corrupt. in particular, whole blocks of text are dropped, and not included in the final word document. This post is to alert the Adobe staff responsible, since there is no other way to do so

Views

796

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 26, 2018 Feb 26, 2018

Copy link to clipboard

Copied

LATEST

Hello Ek,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure/issue with PDF, Is that correct?

Please refer to the following KB doc File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

Is the issue specific to one PDF conversion, or is it with all the PDF? If it is specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end?

To share the PDF file, use Adobe Send feature, upload the file, share the link to PDF via Private message How Do I Send Private Message

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources