Hello Fras,
We apologize for the inconvenience caused, as per the description above, you are not able to upload a PDF file, Is that correct?
The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID.
This issue can occur for several reasons:
- You have a bad or inactive Internet connection.
- PDF files bigger than 100 MB were submitted to ExportPDF (100-MB limit is only for ExportPDF).
- The file is in an unsupported file format.
Try exporting the PDF file using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.
If you are using the freeware Adobe Reader, sign out and sign back in with your Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine and try exporting the PDF file.
Acrobat.com has a few file format limitations. You cannot upload and share the following file types:
- Audio formats (mp3, AAC, OGG)
- Video formats (MOV, WMV, FLV, XVID, DIVX, RETG)
- Font formats (TTF, DFONT, OTF)
- Archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB)
- System files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS)
- Web files (CHM, CRT)
- Database files (MDB)
- Raster image files (PCD, SCT)
Have you tried exporting any other PDF and? Try exporting any other PDF file and see if you get "unable to upload error".
Is it specific to one PDF or with all the PDF files? If it is specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end?
To share the files, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message Link: https://forums.adobe.com/thread/1184148
Let us know how it goes and share your findings.
Regards,
Anand Sri.
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