Could you please help me convert a pdf file to a word file?

[cparramore]

I signed in to Adobe.com and exported the Adobe file; I tried converting the file several times.  The resulting word file is gibberish.  I tried signing in with a different browser but that didn't work either.

Please help!!

[Sara_Forsberg]

Hi cparramore,

I'm sorry that your conversion didn't turn out as expected. What happens when you disable OCR as described in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.

You may be encountering a font-related issue, and disabling OCR could help pinpoint that.

Best,

Sara

[cparramore]

Sara, I disabled the OCR and tried to convert the pdf document to word, but it still does not work.  What else do you suggest?

Charlotte Parramore

[Sara_Forsberg]

Hi Charlotte,

When you open the PDF is Reader, and choose File > Properties, what is listed for Application in the Description box? This is the application that created the PDF file. You can run into problems with conversion when the PDF isn't well-formed (which can be the case with the various third-party apps that create PDF files).

I would love to take a look at one of your files. Would you be willing to post one to Acrobat.com and send me the link to it so I can take a peek?

Best,
Sara