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Created a fillable form on adobe dc but when sending from mobile app it’s no longer fillable

New Here ,
Mar 07, 2022 Mar 07, 2022

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hello, 

I have created a fillable pdf form on the desktop using adobe dc and have paid for the subscription. When I send the pdf out to be signed from the desktop it goes theu perfectly gets signed and returned no problems. Now when I attempt to do the same task from the mobile version of adobe with the same document on the cloud it gets sent missing all the pre made fillable areas. 

any help would be appreciated! Thanks!!

TOPICS
Create PDF , Fill and sign , How to , Send for signature

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi @Heber234785629sgz 

 

Could you check if there is password protection on the PDF form and what is the exact workflow you have used to send the form?

 

~Harsh

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Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

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Hi Chavda,

 

Thank you for reaching out.

 

Could you please let us know how you send the mobile application documents?

Are you using the Adobe Sign mobile application on the device, or are you using the Share PDF options?

Would you mind sharing the PDF form you created and sharing the steps you do to send it via the mobile device?

 

Thanks,

Meenakshi

 

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