creating PDF from Publisher files - failure

[dvane932]

my first attempt at converting a publisher file to PDF format failed - no reason given. Too much security on my computer? How can I resolve this probem?

[Sara_Forsberg]

Hi dvane932,

Are you using the Adobe PDF Pack to convert the file to PDF? How large is the file? There is a 100 MB file-size limit for uploading files to the online service. That said, please try the following:

• Clear the browser cache and try again.
• Make sure that you're using a supported web browser: System requirements | Acrobat.com
• Make sure there are no firewall/proxy settings that are limiting your access to the Internet.
• Try converting a different file to PDF (helps narrow down the problem).

Please let us know how it goes.

Best,
Sara

[dvane932]

Thanks, Sara - I'll give it another try tomorrow - working on a deadline project right now.

Dottie