Currently subscribed to PDF Pack, but keep being prompted to 'Start Trial'

[lougiam]

I have a current subscription to PDF Pack, but I'm unable to use any of the included functionality - currently trying to merge 5 PDF docs into one - when I go to do that, I keep getting prompted to 'Start Trial' - how do I use the applications I've already paid for?

Thank you,

Lou G.

[AkanchhaS · Accepted solution]

Hi Lougiam,

We have checked your account and found Adobe PDF Pack subscription registered under it. You may check the application you are working on, whether it is Acrobat Reader DC or Acrobat DC?

You can start using the service following the steps suggested below-

1- PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

Sign Out and Sign In once.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha