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DCS for MSO365 -- SharePoint Online doesn't open PDFs in Adobe Document Cloud

New Here ,
Sep 13, 2021 Sep 13, 2021

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Problem: After the installation of 'Microsoft + Adobe Document Cloud integration', SharePoint Online continues to open PDF's in a preview window instead of the Adobe viewer.

To deploy the ADC integration I used the following guide provided by Adobe: https://helpx.adobe.com/document-cloud/help/office365-configuring-sharepoint-onedrive.html.

For the installation I choose to deploy the application for 3 different Admin users. Once the deployment was done I waited 48+ hours to eventually test the integration with no succes.
- Tried different webbrowsers.
- Cleared cache.
- Allowed cookies, etc.


I couldn't find any settings in SharePoint-online (on site-, library & document level) to open files in Adobe Document Cloud. Nor in the SharePoint Admin center.

In Azure AD Adobe Document Cloud is registered as an 'Enterprise registration'.
In the settings of the app registration there were no addiotional setting which could let you open PDF's in ADC.

When I check https://myapplications.microsoft.com/ you can find the Adobe Document Cloud application over there as well. When you go to the app settings > Permissions, a message says there are no additional permissions needed/granted by an admin to use the app. When you open settings > Account< an unexpected error occures '9bda4fe7-c4ee-4dde-bd90-d13f1bed0059' & 'd9d42b28-108d-4-cbf-a163-a429339016c7'.


I tried to install the ADC in different tenants, but in the end, I couldn't make it work.

Does anyone know how to resolve my issue to open the PDF's in Adobe via SharePoint Online?

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How to , View PDF

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