December 2022 - Unable to combine files for PDF

[Miriam27408810rxjg]

I created a pdf from jpg files on my computer last night with no trouble. This morning I needed ro do it again with the same files and kept getting a red error message saying 'The file is either password protected, encrypted or is a PDF form that could not be combined to generate the PDF file.'

I was able to get around it once by re-saving the component files from the same PSDs into JPGs with different filenames - which worked once, but then when I did it again one minute later I got the same error message and had to re-save to yet a different filename.

If anyone else has had this and knows what's going on I'd appreciate some help. Thank you.

[Krutikka D]

Hello @Miriam27408810rxjg 

I hope you're doing great, and sorry for the trouble.

Would you mind sharing a few details to understand the issue better?

1. Application version.

2. Are the PSD files you're working on created by you? 

3. If possible, please share the file with us so we can check on our end.

Hoping to hear from you soon.

Regards,

Krutikka