Didnt set password, still my PDF file is asking for a password to open

[Thais27280775p0fv]

I didn't put passwords on my documents, but now when opening them they ask for a password. How to remove this command and what password would that be? Is there a default password?

I use Adobre Acrobat Web

This is happening when I try to open files I downloaded. 

[dborgman]

Help I cannot open my SAR app I have on desk top after I downloaded Acrobat Reader file from the DAR site.

I have changed my password several times and it says that it is still wrong.  Help! I need to get into this file and do some work.

[Meenakshi Negi]

Hi Thais27280775p0fv,

Thank you for reaching out.

Please let us know if these files are Acrobat Sign files. Do you experience this behavior with all the files you are trying to download? Are you able to open those files on the Acrobat Online account?

Please share more information so we can provide you with the correct information.

Thanks,

Meenakshi

[Thais27280775p0fv]

Good morning, the documents were created in Word, saved in PDF and uploaded to Adobe Acrobat Web for signatures. After signed, I download the files. If I try to open it outside of Adobe web it asks me for a password (which I never entered). Is there a default password? Before, I used to open previous files saved on my machine normally, and now they ask for a password.

[Meenakshi Negi]

Hi Thais27280775p0fv,

Thank you for the information.

Could you please share the screen recording of downloading and opening the file? Also, please confirm whether you are using your personal account or the one provided by our organization.

Did you try opening the document using the Acrobat desktop application? Do you experience the same behavior?

Thanks,

Meenakshi