Digital Signature feature not working

[Robert22ATX]

Using Acrobat 10.1.12, the document sign feature is grayed-out.  I have digitally signed countless documents using this feature.  Any suggestions?

[Sara_Forsberg]

Hi robert22atx,

Is this particular PDF secured? You can tell by checking the title bar. If you see SECURED in the title, that would explain why the the signing options are grayed out.

Please let us know how it goes.

Best,

Sara

[Robert22ATX]

Sara:

Thanks for your reply.

This is not a SECURED pdf.  Nothing in the title block.

[private information removed by moderator]

[Sara_Forsberg]

Were you able to sign your PDF? Is the problem specific to one PDF or are you having trouble with others?

[Robert22ATX]

Sara:

Thanks for checking back.

I am not able to sign any pdf documents.

I used to be able to do this until a recent update.

Robert Durkee

Ecomass Technologies

4101 Parkstone Heights Drive, Suite 380

Austin, Texas 78746-7482 USA

durkee@ecomass.com<mailto:durkee@ecomass.com>

512-306-0020 ext. 1 main

512-658-8414 cell