Digitally signing PDFs corrupt the files

[ian_m1tch]

We're using Document Cloud via SharePoint to authorise PDF invoices across our teams. We're finding that sometimes after digitally signing a PDF document, the original PDF under the signature gets corrupt. We've had:

- original text, with mirrored text overlaid

- all text removed, just the signature remaining

- all text removed, signature remaining, gobbledegook text overlaid on page

It happens with two users and several PCs. Always via SharePoint online. Document Cloud is a plugin for O365, so any requests for support from Adobe are met with "you don't have an Adobe paid account" - I know, this software is free to use. Anyone had this issue, and managed to solve it? Cheers all.

(Identifying data in screenshot blanked out - not a bug) 

[ian_m1tch]

A bit more information - with all three error types, the file appears to be locked for editing as if it has a signature even if one is not displayed.

[Meenakshi Negi]

Hi ian_m1tch,

Thank you for reaching out, and sorry about the trouble caused.

As mentioned, after digitally signing a PDF document, the original PDF under the signature gets corrupted. Could you please let us know if this happens when the document is received after the signature or if it happens directly after applying the signature? 

It would be helpful if you could share a screen recording in a private message that will help us understand what is happening. 

Thanks,

Meenakshi