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Doc doesn't appear in Fill & Sign app to attach my signature.

Community Beginner ,
Dec 09, 2017 Dec 09, 2017

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When I click on the fill and sign button, I get the next page but the document is missing.

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correct answers 1 Correct answer

Community Beginner , Dec 26, 2017 Dec 26, 2017

Un- and re-installing worked. Thank you.

On Friday, December 22, 2017, 1:43:47 PM CST, Akki_24 <forums_noreply@adobe.com> wrote:

Fill and sign is not working. When I click on it, the doc doesn't appear for me to attach my signature.

created by Akki_24 in Document Cloud PDF services - View the full discussion

Hi Kevin,

 

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most late

...

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Adobe Employee ,
Dec 11, 2017 Dec 11, 2017

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Hi Kjhmcc,

What is the exact location of the document where its saved? Is it saved locally on your computer or is it saved on online storage?

Try changing some preferences settings of the application and see if that helps.

Launch Acrobat>Edit>Preferences>General>Check "Show online storage when opening/saving files"

Also, check with another document to see if that is also causing the same problem.

Let us know the update on this

Regards,

Akanchha

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Community Beginner ,
Dec 14, 2017 Dec 14, 2017

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I did as you suggested, and there was no improvement.

I also typed a sample Word doc and saved it as a PDF on my desktop and also on Dropbox. The problem remained even after I followed through with your recommendation. The first image below is the PDF saved on my desktop as a PDF. The second image is what I see after I click on "Fill & Sign" for both desktop and Dropbox.

This version of the PDF preview showed up on my laptop several weeks or months ago (I don't remember downloading it), and the "Fill & Sign" worked initially but not for the past couple weeks.  BTW, I never had a problem like this with the former PDF preview.

Screenshot 2017-12-14 12.07.15.png

Screenshot 2017-12-14 12.07.29.png

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Community Beginner ,
Dec 14, 2017 Dec 14, 2017

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I have a Macbook Pro, so I won't be able to repair the installation.

Per your instructions, when I checked for impending updates, this was the message (I assume there are no updates):

Screenshot 2017-12-14 15.00.33.png

This is my product version:

Screenshot 2017-12-14 15.01.59.png

I also have this plan:

Adobe PDF Pack, Annual‎

At this point I should be reimbursed for the time I cannot use all of the features of this plan.

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Community Beginner ,
Dec 19, 2017 Dec 19, 2017

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By the way, not only is this problem still unresolved, but now I can't save a downloaded PDF. Please help.

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Adobe Employee ,
Dec 22, 2017 Dec 22, 2017

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Hi Kevin,

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes | Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

-Akanchha

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Community Beginner ,
Dec 26, 2017 Dec 26, 2017

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Un- and re-installing worked. Thank you.

On Friday, December 22, 2017, 1:43:47 PM CST, Akki_24 <forums_noreply@adobe.com> wrote:

Fill and sign is not working. When I click on it, the doc doesn't appear for me to attach my signature.

created by Akki_24 in Document Cloud PDF services - View the full discussion

Hi Kevin,

 

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes

Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

 

-Akanchha

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Adobe Employee ,
Dec 26, 2017 Dec 26, 2017

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Perfect!

Let us know if there is any further assistance is required.

Regards,

Akanchha

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