Doc doesn't appear in Fill & Sign app to attach my signature.

[kjhmcc]

When I click on the fill and sign button, I get the next page but the document is missing.

[AkanchhaS]

Hi Kjhmcc,

What is the exact location of the document where its saved? Is it saved locally on your computer or is it saved on online storage?

Try changing some preferences settings of the application and see if that helps.

Launch Acrobat>Edit>Preferences>General>Check "Show online storage when opening/saving files"

Also, check with another document to see if that is also causing the same problem.

Let us know the update on this

Regards,

Akanchha

[kjhmcc]

I did as you suggested, and there was no improvement.

I also typed a sample Word doc and saved it as a PDF on my desktop and also on Dropbox. The problem remained even after I followed through with your recommendation. The first image below is the PDF saved on my desktop as a PDF. The second image is what I see after I click on "Fill & Sign" for both desktop and Dropbox.

This version of the PDF preview showed up on my laptop several weeks or months ago (I don't remember downloading it), and the "Fill & Sign" worked initially but not for the past couple weeks.  BTW, I never had a problem like this with the former PDF preview.

[kjhmcc]

I have a Macbook Pro, so I won't be able to repair the installation.

Per your instructions, when I checked for impending updates, this was the message (I assume there are no updates):

This is my product version:

I also have this plan:

Adobe PDF Pack, Annual‎

At this point I should be reimbursed for the time I cannot use all of the features of this plan.

[kjhmcc]

By the way, not only is this problem still unresolved, but now I can't save a downloaded PDF. Please help.

[AkanchhaS]

Hi Kevin,

I am so sorry for the delay in response to your query.

As you have shared the further information, it seems your application is not letting you to update it on the most latest version.

Release Notes | Adobe Acrobat, Reader

Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps.

Adobe Acrobat Reader DC Install for all versions

-Akanchha

[kjhmcc · Accepted solution]

Un- and re-installing worked. Thank you.

On Friday, December 22, 2017, 1:43:47 PM CST, Akki_24 <forums_noreply@adobe.com> wrote:

Fill and sign is not working. When I click on it, the doc doesn't appear for me to attach my signature. created by Akki_24 in Document Cloud PDF services - View the full discussion Hi Kevin, I am so sorry for the delay in response to your query. As you have shared the further information, it seems your application is not letting you to update it on the most latest version. Release Notes

Adobe Acrobat, Reader Try uninstalling from Utilities>Installers>Adobe Installers>Uninstall Adobe Reader and reinstalling the application and see if that helps. Adobe Acrobat Reader DC Install for all versions -Akanchha If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10059222#10059222 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10059222#10059222 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Document Cloud PDF services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[AkanchhaS]

Perfect!

Let us know if there is any further assistance is required.

Regards,

Akanchha