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Document Cloud but the icon/button is greyed out

New Here ,
Nov 08, 2018 Nov 08, 2018

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I'm trying to save a PDF to Document Cloud but the icon/button is greyed out.

I have been able to do this perfectly for a long time but now it won't let me.

I'm signed in to Creative Cloud and have the most up to date version of Acrobat.

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Adobe Employee , Nov 15, 2018 Nov 15, 2018

Hi Design_SW,

Are you referring to the "Document Cloud" option which is grayed out or is it the "Save" option that's not available?

If its a Document Cloud option then you may once check the following setting-"Show online storage when saving files" checked.

Regards,

Akanchha

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Adobe Employee ,
Nov 15, 2018 Nov 15, 2018

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Hi Design_SW,

Are you referring to the "Document Cloud" option which is grayed out or is it the "Save" option that's not available?

If its a Document Cloud option then you may once check the following setting-"Show online storage when saving files" checked.

Regards,

Akanchha

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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