Document won't convert correctly in any file format

[esbanks123]

I just purchased this service so that my son may use his school's online pdf Biology lab reports. The file opens online correctly as a pdf, and you can enter the date. However, then you cannot save without converting. I have tried in .doc, .docx. and .rtf and no file downloads or converts correctly. All that shows up is blank boxes.

[Sara_Forsberg]

Hi esbanks123,

Do you know how the lab reports PDFs were created? The quality of a conversion is very dependent on how well the PDF is written. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.

That said, you may have better luck by disabling OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community.

Best,

Sara