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Documents not loading

Explorer ,
Feb 27, 2024 Feb 27, 2024

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When I go to https://acrobat.adobe.com/link/documents/ the documents d o not load and the page justs times out. It was woking before.

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi ravmitterhoff,

 

Thank you for reaching out.

 

Try clearing the cache and cookies for the browser. Try opening the account on the new incognito window on Chrome once. Check if you experience the same behavior.

Please let us know if the issue occurs with a particular document or with all. Share the screenshot of the message you receive.

 

Thanks,

Meenakshi

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Explorer ,
Mar 07, 2024 Mar 07, 2024

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I did all of the above and I still cannor see my files

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi ravmitterhoff,

 

Did you try any alternate browsers? 

Please let us know when did you start experiencing this behavior. Also, confirm the email address used to sign into the account in the private message. You may initiate a private message using the envelope icon at the top right corner of this community page. We will share the details with the team so they can check it from the backend. 

 

Thanks,

Meenakshi

 

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Explorer ,
Mar 07, 2024 Mar 07, 2024

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Same story in fire fox and safari. I will send a private message

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Explorer ,
Apr 14, 2024 Apr 14, 2024

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I still cannot load my online documnets page!!

 

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi ravmitterhoff,

 

Sorry about the delay in response.

 

We checked your account, and it shows as active and working fine. Ensure that you are using the correct email address. Try signing out once, then relaunch the browser and manually add your credentials. Do not use the saved credentials.

Could you please confirm if you can access the documents on the Acrobat Online account from the desktop application? In Acrobat, go to Home > Adobe Cloud Storage > Your files.

Please share the screen recording of what happens when you try to view the PDFs on your online account. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Explorer ,
Apr 15, 2024 Apr 15, 2024

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Thanks, siging out and in worked!

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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LATEST

Glad to hear that. 
Feel free to reach out, if you have any questions in the future. 


^TAD

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