Documents not loading

[ravmitterhoff]

When I go to https://acrobat.adobe.com/link/documents/ the documents d o not load and the page justs times out. It was woking before.

[Meenakshi Negi]

Hi ravmitterhoff,

Thank you for reaching out.

Try clearing the cache and cookies for the browser. Try opening the account on the new incognito window on Chrome once. Check if you experience the same behavior.

Please let us know if the issue occurs with a particular document or with all. Share the screenshot of the message you receive.

Thanks,

Meenakshi

[ravmitterhoff]

I did all of the above and I still cannor see my files

[Meenakshi Negi]

Hi ravmitterhoff,

Did you try any alternate browsers? 

Please let us know when did you start experiencing this behavior. Also, confirm the email address used to sign into the account in the private message. You may initiate a private message using the envelope icon at the top right corner of this community page. We will share the details with the team so they can check it from the backend. 

Thanks,

Meenakshi

[ravmitterhoff]

Same story in fire fox and safari. I will send a private message

[ravmitterhoff]

I still cannot load my online documnets page!!

[Meenakshi Negi]

Hi ravmitterhoff,

Sorry about the delay in response.

We checked your account, and it shows as active and working fine. Ensure that you are using the correct email address. Try signing out once, then relaunch the browser and manually add your credentials. Do not use the saved credentials.

Could you please confirm if you can access the documents on the Acrobat Online account from the desktop application? In Acrobat, go to Home > Adobe Cloud Storage > Your files.

Please share the screen recording of what happens when you try to view the PDFs on your online account. 

Let us know how it goes.

Thanks,

Meenakshi

[ravmitterhoff]

Thanks, siging out and in worked!

[Tariq Dar]

Glad to hear that. 
Feel free to reach out, if you have any questions in the future. 

^TAD