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Doesn't recognise account

New Here ,
Mar 01, 2021 Mar 01, 2021

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I have an account, fully paid up. When opening a document sent as an attachment to an email from a colleague, it opens it outside of my account, and therefore I can't access any of the things I pay for. Am I missing something really simple here? I'm logged in at the time I'm opening it. Thanks

 

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Adobe PDF pack , Download and install , Export PDF , How to

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New Here ,
Mar 03, 2021 Mar 03, 2021

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This is happening across multiple users at my work place. There is a subscription error, I can't do anything other than basic view and comment on PDFS at the moment in Adobe Pro DC.f

 

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