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With Send and Track, duplicate emails have been generating recently. Please advise how/why this is happening and what I can do to fix it.
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Hi Juliem,
Are you still facing this issue? If yes, could you let us know if you are using send and track in Adobe Reader desktop application or online in a web browser?
Also, could you please confirm the option you are selecting - Create anonymous link or Send personalized invitations?
Below are the screenshots:
Thanks,
Shivam
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Yes, I am still facing this issue.
I am using the online web browser to send and I am creating personalized invitations.
-Julie
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Yes, I am still having this issue. Not with every send but sporadically.
I am using Send and Track online in a web browser (Microsoft Edge).
I am sending personalized invitations.
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Sorry for the delay in response. Could you try using Send & Track services in Adobe Reader desktop application and check if this behavior continues? To download Adobe Reader, please visit this link: Adobe - Adobe Acrobat Reader DC Distribution (select the operating system, language, and version from the drop-down options available).
-Shivam