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During conversion when hit "convert" it comes back and says "an error occurred while logging in"?

New Here ,
Jan 12, 2018 Jan 12, 2018

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I am trying to convert a PDF to Word. Every time I hit "convert" it comes back and says "an error occurred while logging in"?

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Adobe Employee , Jan 12, 2018 Jan 12, 2018

Hi Sethjjones,

As shared above, I assume that you have been trying the conversion using the desktop application Adobe Acrobat Reader DC?

You may check the same through- https://cloud.acrobat.com/exportpdf and let us know if that makes a difference.

Also, this might be the problem with one particular document. So you may check the different file and see if that's converting or giving the same error.

For more troubleshooting, you may refer to- https://forums.adobe.com/docs/DOC-8841

Hope this helps.

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Adobe Employee ,
Jan 12, 2018 Jan 12, 2018

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Hi Sethjjones,

As shared above, I assume that you have been trying the conversion using the desktop application Adobe Acrobat Reader DC?

You may check the same through- https://cloud.acrobat.com/exportpdf and let us know if that makes a difference.

Also, this might be the problem with one particular document. So you may check the different file and see if that's converting or giving the same error.

For more troubleshooting, you may refer to- https://forums.adobe.com/docs/DOC-8841

Hope this helps.

Regards,

Akanchha

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