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Echec de la conversion Reader DC

New Here ,
May 24, 2018 May 24, 2018

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HELP

de PDF vers Word

Échec de la conversion

le transfert de "xyz.pdf" a échoué

Un problème est survenu lors du transfert du fichier.

Mon abonnement a Export PDF est a jour

La connexion internet aussi

Que faire pour fixer ce bug ?

Merci de votre aide

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correct answers 1 Correct answer

Adobe Employee , May 27, 2018 May 27, 2018

Hello Jmjesel,

Sorry for the delayed response and inconvenience caused. As per the description above, you are getting a File Conversion Failure error when exporting a PDF file to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You c

...

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Adobe Employee ,
May 27, 2018 May 27, 2018

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Hello Jmjesel,

Sorry for the delayed response and inconvenience caused. As per the description above, you are getting a File Conversion Failure error when exporting a PDF file to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also refer and try the suggestion from the following Adobe article File conversion error | Adobe Export PDF

Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

Have you tried converting any other PDF file and checked? If it is specific to one PDF file is it possible to share the PDF file with us so that we can test it at our end?

To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For troubleshooting, you can also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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