eror message "The file has not been processed"

[frankfiorella]

can't print a document? error message : "

The file has not been processed.

An error has occurred which stopped the processing of the PDF"

[Sara_Forsberg]

Hi frankfiorella,

I would love to help, but I do need a little bit more information to get to the bottom of the problem. Please provide the following:

• Where you're converting--are you using ExportPDF to convert a PDF to another format?
• Are you able to convert other files?
• What's in the file that won't convert (both text and graphics, for example?)
• What browser you're using (make sure you're using one of the supported web browsers:  http://www.adobe.com/acom/systemreqs/)
• Whether you're using a networked computer

I look forward to hearing back from you.

Best,

Sara

[frankfiorella]

I think I was able to resolve the problem with Akeem on Chat session this afternoon. Thank you!

Frank Fiorella

[Sara_Forsberg]

That's great news, Frank! Glad to hear that you're up and running.

Best,

Sara